Q: What information do I need to provide to receive a quote?

A: To ensure an accurate quote, please provide the following details:

• Product dimensions (including bleed area if applicable)

• Material specifications (e.g., paper type, weight, finish)

• Total number of pages (including cover)

• Binding method (e.g., saddle stitch, perfect binding, hardcover)

• Quantity required

Q: How can I request a sample, and what are the terms?

A: Free Sample Policy: Samples are complimentary upon order confirmation. A nominal fee is charged upfront for sample production, which will be refunded once a bulk order is placed.

File Requirements:

• Print-ready files in PDF, AI format

• 3mm bleed on all sides

• Minimum 300 DPI resolution

• CMYK color mode (no RGB)

• Fonts outlined or embedded

Q: How long does it take to produce a sample?

A: Samples are typically completed within 5–7 business days after final file approval. Expedited options are available upon request (additional fees apply).

Q: What is the estimated turnaround time for bulk orders?

A: Standard production takes 10–15 business days after final file approval. Rush services (5–7 days) are available for urgent projects (surcharge applies).

Q: Is this product available in stock?

A: All products are made-to-order to meet your customization needs. We do not carry pre-made inventory, ensuring tailored solutions for every client.

Q: Do you offer discounts for bulk or repeat orders?

A: Yes!

Volume Discounts: Orders exceeding 5,000 units qualify for tiered pricing.

Loyalty Program: Clients who reorder within 30 days receive a 3-5% discount on subsequent orders.

Q: What payment options do you accept?

A: We support secure transactions via:

Bank Transfer (T/T)

PayPal (credit/debit cards accepted)

Letter of Credit (L/C) (for orders over $10,000)

Note: A 30% deposit is required to initiate production.

Q: Can I visit your facility or meet your team in person?

A: Absolutely! We welcome clients to:

Tour our ISO-certified production facility

Meet with our design and engineering teams

Discuss projects in detail at our office

Please schedule appointments at least 48 hours in advance.

Additional Notes

File Proofing: Free pre-press proofing is included to ensure print accuracy.

Sustainability: Ask about eco-friendly material options (FSC-certified papers, soy-based inks).